Terms & Conditions

1. The service

DOMORDO is software for running residential buildings: management companies publish notices, events, meetings and documents; residents, staff and security see what concerns them and report activity such as visitors, parcels and alerts.

Your building's management company decides which features are switched on, who is invited, and what each role may do. We provide the software; we do not manage buildings and we are not a party to the relationship between you and your management company, landlord or neighbours.

2. Not an emergency service

Alerts in the app — including fire and security alerts — are a convenience for informing people in a building. They are not monitored by us, delivery cannot be guaranteed, and they are no substitute for emergency services. In an emergency, always call the emergency number for your country first (112 in the EU).

3. Accounts and invitations

• You must be at least 16 years old and give accurate registration details.
• Accounts are personal. Keep your password, verification codes and invitation links confidential, and do not let anyone else use your account.
• Invitation links and building access codes are issued to a specific person and building. Do not pass them on; a code that has been shared may be revoked.
• Tell us promptly if you believe your account has been used without your permission.
• Your management company can grant, change or withdraw your access to a building at any time.

4. Acceptable use

When using the service you agree not to:

• Post content that is unlawful, defamatory, harassing, discriminatory, or that infringes someone else's rights or privacy.
• Upload material you have no right to share, including other residents' personal data collected outside the service.
• Raise false alerts, or use safety features for anything other than their purpose.
• Attempt to access accounts, buildings or data you have not been given access to, or to probe, scan or disrupt the service.
• Copy, decompile or resell the service, or use it to build a competing product.
• Use automated systems to extract data from the service beyond normal app use.

5. Your content

You keep ownership of what you upload. You grant us the licence needed to host, process and display it in order to run the service for you and your building. You are responsible for having the right to share what you upload and for its accuracy.

We may remove content that breaches these terms or the law, or that a management company asks us to remove for their building.

6. Subscriptions and payment

Management companies pay for the service according to the plan they select; residents, staff and security accounts are provided through that subscription at no separate charge.

Fees are stated when a plan is purchased, are billed in advance for the selected period and renew automatically unless cancelled before the renewal date. Unless the law requires otherwise, payments already made are not refunded for a period that has started. We may change prices for future periods with reasonable notice.

If a subscription lapses, access to paid features may be suspended and, after a reasonable period, building data may be deleted.

7. Availability and changes

We work to keep the service available, but we do not promise uninterrupted operation: maintenance, updates and faults happen. We may add, change or withdraw features, and will avoid removing anything material without notice.

8. Our rights in the service

The software, design, trade marks and documentation belong to us or our licensors. Nothing in these terms transfers those rights to you; you receive a limited, revocable, non-exclusive right to use the service while your account is active.

9. Privacy

Our handling of personal data is described in the Privacy Policy, which forms part of these terms.

10. Suspension and termination

You can stop using the service and delete your account at any time from the app. We may suspend or terminate access if these terms are breached, if required by law, or if your management company withdraws your access. On termination, your right to use the service ends; the provisions that by their nature survive — such as liability and governing law — continue to apply.

11. Warranties and liability

The service is provided as it stands. To the extent permitted by law, we exclude implied warranties of merchantability and fitness for a particular purpose.

We are liable without limit for intent and gross negligence, and for injury to life, body or health. For ordinary negligence we are liable only for breach of an obligation essential to the contract, and then only for damage that is foreseeable and typical of this kind of contract. Liability under mandatory product liability law is unaffected. We are not liable for content published by users or management companies, or for decisions taken on the basis of it.

12. Indemnity

If you use the service in breach of these terms or the law and a third party brings a claim against us as a result, you will cover the reasonable costs of defending that claim.

13. Changes to these terms

We may update these terms. We will tell you before material changes take effect, in the app or by email. If you keep using the service after they take effect, the updated terms apply; if you do not accept them, you can stop using the service and close your account.

14. Governing law

These terms are governed by the law of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Where you are a consumer, you keep the protection of the mandatory law of your country of residence. For business customers, the place of jurisdiction is the seat of our company.

15. Contact

Questions about these terms:

• DOMORDO — Building Management Solutions
• Musterstraße 123
• 12345 Berlin
• Germany
• Email: info@residenzmanager.com
• Phone: +49 30 12345678